The opportunity
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era.
What you'll do
Successfully identify and communicate scaled CS organizational perspective and technical and role readiness.
Understand the day-to-day of a scaled CS professional to suggest and execute: new and innovative ideas/programs to your leadership team and primary stakeholder - scaled CS leadership.
Communicate effectively and often to ensure all stakeholders are aligned and: view the CS scaled enablement program as a force multiplier.
Equip Okta customer success scale teams with the necessary product knowledge,: skills, and processes to effectively drive customer conversations and increase adoption within our customer accounts.
Take a data-driven and analytical approach to deciding on future initiatives,: as well as performance management to quantify the impact of existing programs.
Partner with other enablement staff in designing, creating and delivering enablement programs.
What they're looking for
- Continuously engage with scaled CS team members to validate and collaborate: on requirements and program results.
- Proactively seeks input and content from scaled CS teams to aid in the curation of enablement programs.
- Identify and communicate potential efficiencies and enhancements.
- Lead discovery sessions with business leaders to build and refine requirements.
