The opportunity
As a Senior Developer Support Engineer on the Builder Experience team, you are a hands-on technical problem solver passionate about helping Okta’s customers, ISVs, GSIs, and partners seamlessly integrate our secure identity platform.
What you'll do
Drive Complex Technical Ownership: Take end-to-end ownership of sophisticated customer issues and drive to resolution with technical excellence and best customer experience
Technical reproduction & Triage: Reproduce complex customer issues in a local environment and author accurate bug tickets for Engineering to accelerate resolution.
Best Practices & Robust Workarounds: Deliver expert technical guidance by recommending robust workarounds and proven best practices to help developers and partners successfully integrate and scale on our platform.
Knowledge Sharing & Empowerment: Write high-quality knowledge articles for self-service resolution across customers and developer ecosystem.
Champion Partner & Developer Success: Serve as a trusted technical advisor and relentless advocate for customers, ISVs, and strategic partners navigating our secure identity platform.
Influence Product & Engineering: Channel real-world customer insights and architectural feedback directly back into cross-functional teams to shape the future of our builder experience.
What they're looking for
- Build Proactive Solutions: Leverage a builder mindset and AI native approach to build internal tooling using AI-assisted development tools like Claude.
- Education & Experience: BA/BS/MS in Computer Science, MIS, or a related technical discipline, paired with 4+ years of experience in developer support, technical support, solutions engineering or software development with significant customer facing experience.
- Problem Solving & Advocacy: Deep technical troubleshooting skills paired with strong empathy for developers, advocating for customer success in a dynamic, fast-paced environment.
- Programming Proficiency: Fluency in at least one statically typed language (e.g., C#, C++, Java) and one dynamically typed language (e.g., Python, JavaScript, Ruby).
