The opportunity
The Americas HR Shared Services team comprises four members, including the team lead, and supports operations across 19 countries in the Americas region. The team manages end-to-end employee lifecycle processes, covering activities across the hire-to-retire spectrum.
What you'll do
Individual Contributor as part of the HR Shared Services team in India
You will play a vital role in processing the backend transactions related to: the General Employee Queries, Benefits, Payroll, Compensation and other crucial departments, along with making sure that the relevant SLA’s are met
Learn and perform newly transitioned processes and over time gain subject: matter expertise in the respective departments
Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs
Assist in building and maintaining the Standard Operating Procedures for Case Management
Deliver high quality and consistent service delivery to all internal: customers and partners and follow Standard Operating Procedures
What they're looking for
- Actively partners in the Data Management tasks like Audits, Reporting, Data Entry/Update etc
- Experience for 3+ years in HR Operations / Shared Services in an HR Shared Services role for Americas region
- Has expertise in HR Operations with eye for detail and process adherence
- Is a self-starter who is intrinsically motivated for their own performance to achieve desired results
