The opportunity
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom.
What you'll do
Lead with foresight, not hindsight. Use Jira, Workday, ticketing trends,: service-level data, employee experience signals, and capacity data to anticipate where the organization will need to simplify, standardize, automate, or redesign work before issues surface as escalations.
Build and scale AI-powered service delivery. Support the optimization of: knowledge management, case management, employee lifecycle workflows, embedding generative AI and automation wherever it improves speed, accuracy, and employee experience, while preserving the right level of human judgment, oversight, and compliance.
Act as a strategic advisor across the People function. Serve as a trusted: partner to our Centers of Excellence, ensuring HR functions operate as one connected system aligned to business priorities, not a set of disconnected processes.
Turn ambiguity into operating clarity. Translate complex, cross-functional: needs into process maps, requirements, success metrics, operating procedures, and launch plans that route work to the right tier whether automated, self-service, or human-supported.
Lead and develop a team, modeling how to use data and AI as a daily decision-making tool, not a side project.
Drive measurable outcomes. Continuously tie process and automation: investments back to efficiency gains, cost, risk reduction, and employee experience improvements.
What they're looking for
- + years of experience in People Operations, HR program management, operations: strategy, process improvement, HR technology, or a related field, including complex cross-functional portfolio leadership.
- A demonstrated track record of using AI and automation to redesign: operational workflows at scale in a global organization, not just piloting tools, but embedding them into how work gets done.
- Strong program management fundamentals: prioritization, governance, dependency management, executive communication, and the ability to drive delivery through ambiguity.
- Experience partnering with HR technology teams on requirements, testing, data: quality, controls, and change adoption for Workday, Jira, or similar platforms.
