Associate Technical Solutions EngineerPosted today
The opportunity
Reimagine the infrastructure of cancer care within a community that values integrity, inspires growth, and is uniquely positioned to create a more modern, connected oncology ecosystem.
What you'll do
Investigate and support resolution of technical customer escalations and: ensure application stability for Flatiron clients
Develop workflow and technical expertise to become a product expert
Work with other technical solutions engineers, as well as product and: engineering teams to investigate, prioritize, track, and resolve application issues through clearly defined steps for reproducibility and recommended corrective actions/fixes
Use SQL and other data processing tools to understand feature usage and make: informed decisions, and take corrective steps in instances that require data updates, edits, or corrections
Use data analysis techniques to measure the impact of product defects
You have a Bachelor’s degree
What they're looking for
- You have polished written and spoken communication skills and the ability to: explain technical topics to non-technical audiences
- You are able to develop hypotheses with limited information to quickly solve ambiguous or complex problems
- You are able to manage and communicate with stakeholders while driving issue: resolution and advocating for clients
- You have basic SQL knowledge and the ability to learn other programming languages
