The opportunity
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
What you'll do
Own and manage incoming Atlassian administration requests, prioritizing work: based on business impact and urgency.
Configure and maintain Jira, Jira Service Management, and Confluence: configurations across projects, workflows, fields, permissions, queues, forms, SLAs, portals, spaces, and templates.
Manage users, groups, roles, and access while supporting periodic license and access reviews.
Build and troubleshoot JQL queries, filters, dashboards, and operational reports.
Create and maintain Jira Automation rules for well-defined administrative and business use cases.
Support existing Rovo agents and assist with the creation, testing, and: rollout of new agents and AI-enabled workflows.
What they're looking for
- Have 3 to 5 years of hands-on experience administering Jira and Confluence in: a business environment, preferably using Atlassian Cloud.
- Have working knowledge of Jira Service Management, including request types,: queues, SLAs, forms, and customer portals.
- Comfortable writing JQL and creating filters, dashboards, and operational reports.
- Familiar with Jira Automation and understand how automation can improve: repeatability and reduce administrative effort.
- Have exposure to ScriptRunner through reading, testing, troubleshooting, or modifying existing scripts.
- Familiar with Atlassian Rovo and AI-enabled workflows, including experience: with Rovo Search, Rovo Chat, or configuring Rovo agents.
- Comfortable troubleshooting platform issues and working through problems methodically.
- Strong written communicator who documents changes clearly and can explain: technical concepts to non-technical users.
