The opportunity
We’re looking for a Billing Support Specialist to play a critical role in shaping our billing experience.
What you'll do
Provide initial and timely responses to all support cases for a variety of: topics, from billing or pre-sales requests to usage optimization or disputes
Debug/Identify user-specific issues such as failed payments, unsettled invoices, payment extensions
Triage support cases including directing users to previous answers, code: examples, documentation, or escalating to specific technical or business team members.
Identify where internal tooling might be developed or obtained to improve support efficiency.
Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
Experienced in customer support, with 2+ years of experience providing billing support to technical customers.
What they're looking for
- Excellent communication skills and fluency in English.
- Communicate clearly across both technical and non-technical audiences
- Have experience in async or globally distributed teams
- Are comfortable navigating ambiguity and moving quickly
