The opportunity
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed,…
What you'll do
Responsible for the experience of product functionality and processes
Provide experience reports from the user's perspective to help the product team improve the user experience
Assist new users in resolving issues during the onboarding process
What they're looking for
- Advanced proficiency in Microsoft Office applications including Excel, Project, and Visio
- Strong work ethic, attention to detail, excellent writing skills, as well as the ability to communicate
- Able to collaborate effectively across multiple business units
- Good customer service awareness
- Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders
