Body Repair Operations Manager - EuropeNew

The European Service organization is responsible for delivering a premium ownership experience across Lucid’s growing European footprint. Within this organization, the Body Repair program ensures customers have access to a high-quality network of approved repair partners that…

What you'll do

• Network Development: Identify, assess and onboard new body repair partners based on market coverage and business needs, ensuring technical, operational, tooling and training readiness before activation.

• Partner Performance: Own relationships with existing body repair partners, using KPIs such as repair quality, cycle time, first-time-right and customer experience to identify gaps and drive measurable improvements.

• Repair Standards: Drive consistent implementation of Lucid body repair standards, procedures and repair requirements across the European network, addressing compliance gaps and maintaining a high level of repair quality.

• Complex Escalations: Act as the European escalation point for complex body repair and operational cases, connecting partners with the appropriate internal teams and driving issues through to resolution.

• Performance Insights: Monitor network performance, identify trends and risks through operational data, and turn recurring issues into broader network improvement initiatives.

• Cross-Functional Alignment: Partner with Service Operations, Technical Support, Quality, Warranty, Training and other functions to ensure the body repair network has the support required to operate effectively.

What they're looking for

• Experience working with a premium automotive or electric vehicle brand, or: within an OEM-approved or certified collision repair network.
• Experience operating across multiple European markets and within a matrix organization.
• Additional proficiency in German, French, Italian and/or Spanish.