The opportunity
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
What you'll do
Evolve Fin’s verbal identity, including voice and tone guidance, messaging: principles, and editorial standards across key brand and customer touchpoints.
Develop messaging frameworks that help explain complex products,: technologies, and ideas with clarity and conviction.
Write and refine high-quality copy across a wide range of formats, including: product launches, campaigns, websites, video, podcasts, keynote presentations, and strategic initiatives.
Partner closely with Brand, Product Marketing, Product, and Design to ensure: work is aligned, clear, and consistent across channels.
Build and maintain practical writing systems that support scale, including: channel guidance, prompt libraries, reusable messaging assets, and AI-enabled workflows .
Identify friction in writing workflows and recommend smarter ways of working: that improve quality, consistency, and speed.
What they're looking for
- Use AI tools to strengthen writing processes, support content development,: and help cross-functional partners create with more confidence and less guesswork.
- Provide thoughtful editing, feedback, and guidance that helps raise the: quality of writing across projects and teams.
- Contribute to the ongoing evolution of Fin’s verbal identity as our products,: customers, and category continue to grow.
- + years of experience in brand writing, messaging, editorial, verbal: identity, content strategy, or related creative disciplines, ideally in-house.
