The opportunity
Strategy & Analytics (S&A) maximizes and accelerates Operations' ability to make Stripe work for our users. We aspire to be the COOs for Stripe Ops, working cross-functionally with global teams to help run the day-to-day business and articulate and achieve the longer term, high effort, high value strategic priorities.
What you'll do
Metrics & Insights: Wrangle large, highly complex datasets using SQL into actionable insights and become the data expert for your business area. Develop metrics and large-scale dashboards to track the health of our user-facing and internal teams. Perform analyses (using SQL & other analytical tools/languages), identify trends, conduct research, build models, all to deliver objective, critical insights that can inform leadership of opportunities, risks, and strategic priorities.
Communicate with executives: Create narratives and documents that tell the story of your business area to influence senior Operations leadership and Stripe executive team decision making
Stakeholder management: Influence and drive cross-functional change by partnering with stakeholders across a wide internal network of globally distributed teams, including Ops, Finance, Data Science, Product/Engineering, and more
Drive operational excellence: Design, optimize and drive operational reviews and rhythm of the business. Guide the planning and goal-setting process for your business area, as well as progress checks throughout the year. Bring and consistently apply a ROI lens to all operational decisions, so we can make better-informed trade-offs
Support planning: support with forecasting/planning processes for Financial Crimes, including near/medium/long-term planning, to enable leadership to make strategic decisions
What they're looking for
- + years of prior experience in analytical and strategic roles in management: consulting, Operations, Support, Risk or Financial Services
- Outstanding analytical ability, expert in SQL and understanding of data relationships
- Outstanding communication, presentation skills & stakeholder management skills
- Experience working in or with Operations, Support, Risk, Trust & Safety,: Financial Crimes, or Financial Services
- Expertise working cross-functionally and with globally distributed teams to: drive business and operational goals using data
- Ability to connect the big picture to minute details, toggling between them to set and operationalize strategy
- Experience working in fast-paced environments (e.g. high-growth internet or: software company, management consulting)
- Structured problem solving skills, combined with strong business acumen.
