The opportunity
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to…
What you'll do
Lead the architectural design, development, and implementation of enterprise: ServiceNow solutions like HRSD, ITSM, WSD and Custom Apps, seamlessly embedding AI-powered features across the platform ecosystem.
Architect and implement complex integrations between ServiceNow, external: APIs, and large language models (LLMs) using Integration Hub and Custom Skill Kits.
Design, build, and deploy custom generative AI workflows and contextual prompts using Now Assist Skill kit
Establish code governance, standard development patterns, and rigorous: security guardrails for AI agent orchestration and autonomous workflows.
Partner with data and business teams to evaluate and clean foundational data: sources (like CMDB) to ensure high-accuracy AI retrieval performance.
Develop a framework for prompt engineering, Automated Test Frameworks (ATF), and platform upgrade strategies.
What they're looking for
- + years of software development experience, with at least 4 years specialized: in ServiceNow architecture and advanced script configurations.
- Deep hands-on experience implementing ServiceNow generative AI solutions,: including Now Assist or custom intelligent chatbots.
- Mastery of client/server scripting (JavaScript, GlideScript) and the ability: to customize Service Portal widgets to accommodate AI user experiences.
- Strong understanding of Retrieval-Augmented Generation (RAG) frameworks, data: structures, and how search algorithms function within enterprise knowledge bases.
