The opportunity
Care Operations Manager - French Speaking Location: London, hybrid working with 3 days minimum in the office As a Care Operations Manager, you will be responsible for overseeing the daily operations of one of our contact centre teams based at our BPOs. You will collaborate with…
What they're looking for
- Manage the performance of our outsourced partner(s), identifying areas for: improvement and delivering action plans to ensure that targets are achieved and we deliver the best customer experience in your markets
- Make Care a true differentiator at Deliveroo, ensuring best in class customer: satisfaction for all three sides of the marketplace
- Relentlessly drive change: surfacing issues across Care operations, generating hypotheses, and landing improvements
- You will present weekly, monthly and annual performance against Care action plans and objectives.
