CGA Production Support SpecialistPosted today$44K–$58K

Oscar Health
Apply now

The opportunity

Hi, we're Oscar. We're hiring a CGA Production Support Specialist to join our Complaints Grievances and Appeals Team.

What you'll do

  • You will manage, or escalate complex issues that are not solved using conventional workflows

  • Manage internal or external escalated transactions and communicate with: appropriate parties for resolution mindful of Service level agreements

  • Conduct workflow reviews and provide feedback to improve internal processes and department quality

  • Support specialist by supporting complex issues that are not solved using conventional workflows

  • Be a point person for team members in other areas of the business to improve: feedback loops and trend member issues

  • Support service ops reps through a variety of communication venues

What they're looking for

  • Compliance with all applicable laws and regulations
  • Other responsibilities as assigned
  • + years previous work experience in a fast-paced volume-based environment
  • + years strong quantitative or analytical skills focused on solving problems