CGA Team LeadPosted today$56K–$73K
The opportunity
Hi, we're Oscar. We're hiring a CGA Team Lead to join our Complaint, Grievances and Appeals team.
What you'll do
The CGA Team Lead is responsible for managing the day to day needs of the: team to ensure compliance with Federal and State regulations and timeframes on all case types and lines of business
Apply critical thinking to ensure proper workflows are in place to: meet/exceed internal and external SLAs and TATs
Deliver coaching, feedback and recognition as warranted to support direct reports
Leverage advanced understanding of state and federal regulations to ensure accuracy of deliverables/cases
Monitor performance for direct reports for timely and accurate processing of: complaints, grievances, appeals, attendance, schedules, and other job related behavior
Identify and coordinate team member training needs based on performance, as: well as team trends that may require implementing process improvements
What they're looking for
- Be accountable for team metrics and compliance
- Manage day-to-day needs of your team
- Monitor and review case management dashboards and error reports to ensure: productivity and case accuracy and timeliness
- Give direct reports regular feedback on performance and help support: corrective action procedures, up to and including separation, with manager and HR oversight when needed
