Client Success Manager (Enterprise)Active$133K–$183K

The opportunity

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.

What you'll do

  • Own and lead Affirm’s large Canadian partner relationships, driving growth: and long-term strategy across multiple business units.

  • Define and drive the strategic vision for each relationship—aligning joint: priorities to Affirm’s broader goals and influencing senior stakeholders on both sides.

  • Develop sophisticated account plans: build and execute multi-year growth roadmaps spanning product integrations, co-marketing initiatives, and go-to-market expansions

  • Lead complex commercial negotiations, including contracts, pricing, renewal: strategy, and expansion opportunities.

  • Analyze partner performance and recommend programs to increase adoption,: improve performance, and expand into new use cases.

  • Orchestrate cross-functional execution across Product, Technical, Credit,: Analytics, Marketing, Risk, and other internal stakeholders to deliver partner initiatives and business results.

What they're looking for

  • Manage customer health to ensure strong satisfaction, long-term retention, and consistent business outcomes.
  • + years of B2B client-facing experience; preferably in a tech or fintech environment.
  • Excellent customer relationship management skills with the ability to lead: and grow complex, strategic partnerships at the executive level.
  • Experience in driving and managing cross-functional, multi-stakeholder: initiatives with high attention to detail.