The opportunity
Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible.
What you'll do
Develop and maintain strong relationships with key stakeholders, including: C-level internal / external executives, embedding Celonis into their strategic objectives.
Ensure engagements are properly staffed leveraging resources from global: cross-functional Celonis teams, such as Servicing, Product & Engineering
Mentor customer on organization design and maturation of Centers of: Excellence to focus on increasing adoption of our platform.
Mentor and coach team members, providing guidance and support for their: success, and offer feedback to managers on team performance.
Responsible for the end-to-end customer value journey
Influence key customer stakeholders through executive communication, product: knowledge, and industry/domain expertise.
What they're looking for
- Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
- Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner
- Internalize the customer's strategy and targets and drive Celonis delivery: alignment to that strategy, ensuring that we support the customer in solving business-critical problems
- Drive value realization and adoption within accounts, ensuring high-quality,: on-time project completion, client satisfaction, and meeting usage and adoption targets.
