The opportunity
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the…
What you'll do
Collect on business-to-business accounts in an effort to reduce Accounts: Receivable and minimize bad debt exposure.
Contact customers, via email and phone, to secure outstanding: balances.Perform account reconciliations, as needed, to resolve any account discrepancies.
Resolve Unapplied and Unidentified Cash Payments to ensure proper posting to the customer account.
Work with customers that have delinquent balances to negotiate payment: plans.Process customer credit card payments.
Address any credit card declines with the customer.
Respond to customer inquiries within a 24: 48-hour time period.
What they're looking for
- Confer with management to determine if additional actions are required for delinquent accounts.
- High level of enthusiasm and pride in your work, you have a strong ability to: learn, and you see change and challenges as opportunities to make things better.
- You have experience in a fast-paced, high-growth, global environment and you: are no stranger to building and optimizing the processes necessary to keep us growing without stumbling.
- + years of professional experience in A/R & Collections
