The opportunity
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…
What you'll do
Serve as the primary D&B execution lead on Product Inclusion pilots focused: on supply acquisition pipeline and offline design considerations; translating community signals into documented product insights that PMs and designers can act on without D&B in every room
Support the Executive Sponsor Community execution layer: helping prepare Executive Sponsor briefings on product inclusion and other community & culture work, work with internal comms on high-visibility engagements, track commitments, and support an ESC that functions as an active intelligence and accountability body, not a ceremonial one
Lead the Community Service program relaunch as DRI: implementation and integration of company-wide platforms, stand up a global volunteer champion network, and build the external partnerships with Reputation and Hosting that position Community Service as a business reputation play, not just an employee benefit
Own platform requirements, moving from platform maintenance to community: health intelligence: what does engagement actually look like, where are communities thriving or at risk, and what does that signal for program design?
Build the belonging measurement infrastructure: baseline the belonging metric, design activation tracking, and create community health reporting that is pull-based and speaks in business terms
Develop and integrate Passions into the Airfinity and Service ecosystem,: closing the global visibility gap and connecting interest-based communities to the broader belonging architecture
What they're looking for
- Represent D&B vision and the team's strategic priorities in cross-functional: conversations, with product partners, business leaders, and Executive Sponsors, with the clarity and credibility of someone who deeply understands what the team is building and why
- Ensure every program and platform initiative this role delivers produces a: documented blueprint: a framework with logic, roles, success metrics, and iteration guidance that community leaders, Talent Partners, or future team members can use without requiring D&B facilitation or institutional memory
- + years of experience at the intersection of community, employee experience,: or D&B work and business outcomes, with a demonstrated track record of connecting the two in ways that are legible to product, business, and executive audiences
- Relationship intelligence: you listen for the question behind the question. You adapt to the room. You represent someone else's vision with the same fidelity you'd bring to your own, and people trust you because of it.
