The opportunity
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
What you'll do
Monitor our community and social platforms (community forum, X, Reddit,: etc.), handle escalations, and help with response and communication around incidents and support issues
Provide outstanding technical support for new and experienced Figma users on community and social platforms
Help moderate and organize our community forum, making sure it stays a: healthy and safe space for our global community
Identify trends and areas of improvement for our community forum and other community support initiatives
Improve engagement and create a seamless one-to-many support experience
Collaborate with our design and engineering teams to investigate and resolve: complex issues, and work with our Technical Quality Support team to report and escalate technical issues to the appropriate teams
What they're looking for
- Collect and consolidate customer feedback into meaningful recommendations for our product and research teams
- Close the feedback loop with users when bugs are resolved and feature requests are implemented
- + years’ experience in support or community roles for a technical SaaS product
- Familiarity with design processes and tools
