The opportunity
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
What they're looking for
- Work independently to troubleshoot/determine resolution for issues across: multiple areas in your team's domain.
- Use Twilio’s tools and your own investigative powers to detect and prevent non-compliant activity.
- Provide support for customers by email, and phone, to ensure customers have: an excellent experience with Twilio.
- Willingness to work a non-traditional schedule; weekends, holidays and evenings may be required