The opportunity
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
What they're looking for
- Experience working within the technology industry (Including APIs and VOIP): in either a development or support capacity. Familiarity with customer or consumer trust application(s) and systems preferred.
- Proven analytical skills with experience using data tools (such as Splunk,: DataDog, Snowflake, SQL, or Tableau) to derive actionable insights from customer feedback and support trends.
- Excellent communication and influence skills, with the ability to advocate: for customer needs to technical stakeholders and negotiate prioritization of supportability features.
- Experience with project management methodologies or experience managing programs/product launches