The opportunity
At OpenAI, our User Safety & Risk Operations (USRO) team helps protect our products and users from abuse, fraud, safety risks, and other forms of misuse. We operate at the front line of real-world safety and risk management, translating user and operational signals into timely…
What you'll do
Build the end-to-end safety and risk operating model for new consumer: hardware, from early requirements through launch and early-life operations.
Define incident taxonomies, severity levels, decision rights, escalation: criteria, response pathways, and closure standards.
Develop operational playbooks for product-safety incidents, critical: escalations, safety advisories, corrective actions, and other high-risk events.
Design workflows for regulated and privacy-sensitive cases, including: restricted handling, evidence requirements, auditability, and partner escalation.
Translate safety and operational needs into requirements for tooling, case: management, data access, monitoring, logging, and automation.
Establish clear ownership boundaries across Product, Engineering, Legal,: Privacy, Product Policy, Support, Product Quality, and other operational partners.
What they're looking for
- Build launch-readiness plans, tabletop exercises, training, quality controls,: reporting, and post-launch monitoring.
- Use operational data, customer signals, product telemetry, and case outcomes: to identify patterns and improve upstream products and systems.
- Determine where AI and automation can improve triage, evidence assembly,: consistency, and response while preserving appropriate human judgment.
- Stand up priority workflows, operate them through launch and early-life: stabilization, and transition them into durable homes across USRO and partner teams.
