The opportunity
In this role, you’ll work as an embedded partner on a product team, collaborating closely with Product Design, Research, Product Management, Engineering, Brand, Legal, Compliance, and Customer Experience. You’ll help design and improve product experiences from discovery through…
What you'll do
Contribute content design to product work, shaping user flows, information: architecture, content hierarchy, UX writing, and customer communications across web and native app experiences.
Work cross-functionally with Product Design, Research, Product Management,: Engineering, Brand, Legal, Compliance, and Customer Experience from early ideas through launch and optimization.
Help teams understand customer problems, identify content and usability: opportunities, and make thoughtful decisions about how product experiences should work and communicate.
Write clear, accurate, concise, and human product content across in-product: flows, notifications, emails, text messages, prototypes, and other customer touchpoints.
Use research, experimentation, customer feedback, and data to improve content: decisions, usability, and customer understanding.
Participate in design sprints, critique, content reviews, and product: discussions as an advocate for clarity, accessibility, and content-first design.
What they're looking for
- Help strengthen Affirm’s content design practice by contributing to style: guides, writing guidelines, reusable patterns, team artifacts, and shared ways of working.
