Coordinator, Payroll Client Services - EMEAActive$193K
The opportunity
The Coordinator, Payroll Client Services is responsible for resolving customer payroll inquiries and supporting smooth payroll operations. The role focuses on learning payroll processes, mastering support workflows, and resolving standard client issues efficiently.
What you'll do
Resolve customer inquiries related to payroll processing, discrepancies, and platform usage.
Ensure timely responses via email, chat, phone, and other channels that meet service level agreements (SLAs).
Handle customer inquiries according to defined workflows and expectations,: such as Remote values and Remote Customer Code .
Gather necessary information to diagnose payroll issues accurately using the: available tools, documentation and customer information.
Escalate complex cases to senior team members following defined workflows.
Document issue details and resolution steps clearly.
What they're looking for
- Provide timely updates to customers regarding issue status and resolution timelines.
- Clarify customer questions related to payroll processes or platform: functionality in customer understandable terms.
- Maintain professionalism and clarity in all written and verbal communication with customers.
- Follow internal workflows and support documentation to resolve cases consistently.
