The opportunity
Reporting to the Senior Manager, Enablement Curriculum and working across a cross-functional Enablement team, you'll build learning experiences that hold up in the field - objectives, practice, assessment, and the content that carries them. This is a builder's role.
What you'll do
An owner: You take pride in your outputs and their outcomes. You take: ownership from design through launch and everything that comes after it.
An innovator: You challenge the status quo, bring new ideas, and look for ways to improve what already exists.
An agile problem solver: You shift seamlessly between detail and big picture to meet the moment, adapting to change with a solutions-oriented mindset.
A lifelong learner: You challenge assumptions and use curiosity to drive continuous improvement.
A trusted advisor: You ask sharp questions, synthesize complex ideas, and build relationships to understand and explain ambiguous concepts.
A clear communicator: You bring structure, clarity and polish to your work - written, verbal or visual.
What they're looking for
- Build the curriculum for Global Commercial Customer Success. Develop: high-quality enablement content (instructor-led materials, facilitator guides, eLearning, job aids and assessments) for both individual contributors and their frontline leaders, built to instructional design and adult learning principles.
- Build within the learner journey. Contribute to and build the components of: role-specific journeys (onboarding, everboarding and on-demand) inside the curriculum arc for your area.
- Know what good looks like. Translate performance expectations into observable: behaviors and clear proficiency standards.
- Turn business problems into learning design. Partner with Program Management: and Strategy & Operations to identify the key behaviors and knowledge a program needs to shift, and design the learning that gets there.
