The opportunity
Render is seeking a foundational Account Manager to build and nurture relationships with our fastest growing and highest potential customers. Our product-led growth model has attracted a significant number of high-growth companies who have scaled their usage organically, and as…
What you'll do
Manage a large book of ~300 commercial accounts using a 1-to-many,: programmatic engagement model—delivering consistent value at scale through proactive outreach and enablement.
Build and run scalable programs that drive adoption and expansion (e.g.,: onboarding journeys, product education series, lifecycle campaigns, webinars/office hours, and targeted nurture motions).
Proactively share best practices, playbooks, and technical guidance in: partnership with Customer Engineers—helping customers succeed through self-serve resources and repeatable workflows.
Identify and prioritize accounts for targeted, higher-touch interventions: using health signals and product usage data; mitigate churn risks through timely education and clear next steps.
Own and execute contracting motions across your book, including renewals,: annualization/commit motions, and standard commercial expansion—working closely with Sales, RevOps, and Legal to remove friction.
Partner cross-functionally with Product, Marketing, and Support to surface: customer insights and influence the programs, content, and product improvements that will most impact scaled customers.
What they're looking for
- Has 5+ years of proven experience in a customer-facing role such as Account: Management or Customer Success, preferably in the cloud infrastructure or developer tooling space.
- Possesses a commercial mindset with a track record of successfully managing: renewals, identifying expansion opportunities, and negotiating contracts
- Is familiar with using product usage data or analytics to identify customer: health risks and expansion opportunities.
- Is a strategic thinker who can connect the dots between a customer's: technical challenges and their overarching business goals.
- Excels at building rapport and trust with a wide range of stakeholders from: senior engineers to C-level executives.
- Is savvy with product-led growth (PLG) environments and understands how to: engage customers who initially adopted a product through a self-service motion.
- Is a builder who thrives in ambiguity. You are energized by the opportunity: to shape a new function and create processes, not frustrated by the lack of standardized playbooks.
- Has a strong sense of empathy and a genuine passion for helping developers and engineering teams succeed.
