The opportunity
🚀 We’re on a mission to make money work for everyone.
What you'll do
Supporting Spanish-speaking prospective customers throughout their onboarding: journey via phone and email, helping them confidently navigate Monzo Business.
Explaining our products and application process clearly, ensuring customers: understand their next steps without providing financial, legal or regulatory advice.
Working on assisted-conversion initiatives such as waitlists, application: recovery and product education to improve customer outcomes.
Capturing customer feedback, recurring questions and journey friction,: turning conversations into actionable insights that influence Product, Growth and Operations.
Maintaining accurate customer records, consent and activity within our CRM,: ensuring excellent data quality and regulatory compliance.
Collaborating closely with teams across Sales, Product, Operations, Risk and: Compliance to continuously improve our launch and customer experience.
What they're looking for
- Escalating customers appropriately when specialist support is required,: always putting customer outcomes first.
- You're fluent in both Spanish and English, with excellent written and verbal communication skills.
- You have experience supporting or selling to small businesses, ideally within: financial services, SaaS or another consultative environment.
- You enjoy building trust with customers by asking thoughtful questions and: explaining complex topics in a simple, empathetic way.
