The opportunity
As a Senior CRM Specialist (Engagement & Retention), you’ll own the customer journey from month two onwards. You’ll play a pivotal role in keeping our millions of users active, engaged, and thriving within the N26 ecosystem.
What you'll do
Execute multi-channel CRM campaigns, employing a holistic approach to engage: effectively with our customer base.
Collaborate closely with cross-functional teams and stakeholders to ensure: the seamless delivery of complex campaigns, leveraging your operational expertise.
Champion adherence to established processes, both within your role and among: stakeholders, to maximise campaign efficiency and operational excellence.
Conceptualise, set up, and maintain automated communication workflows that: support the achievement of CRM key performance indicators.
Collaborate with data analytics and data engineers to ensure a data driven approach to your work.
Utilise A/B testing methodologies to optimise campaign performance,: leveraging your technical and analytic proficiency.
What they're looking for
- Own and report on the development of your KPI’s.
- Collaborate closely with the CRM team and seasoned CRM managers to: conceptualise and plan new strategic campaigns that align with the company's overarching goals.
- Lead the implementation of these strategic initiatives, leveraging your: strategic insights and operational expertise to drive success.
- Apply data-driven insights and your understanding of customer segments to: ensure targeted messaging and the achievement of strategic objectives.
