The opportunity
This is a high-impact strategic role that serves as the voice of MongoDB's most important customers at the executive level. The Customer Advocate, Core Products will act as a trusted advisor to the Chief Product Officer, driving cross-functional alignment to ensure that customer…
What you'll do
Serve as the primary strategic liaison between MongoDB's core product: organization and its most important customers, ensuring their needs are heard, prioritized, acted upon, and ultimately addressed.
Develop and execute a forward-looking customer advocacy strategy in: collaboration with the CPO and senior product leadership
Build and maintain deep relationships with executive stakeholders at: strategic customer accounts, acting as their trusted partner and escalation point for core product concerns
Drive an effective, structured process for customer engagement: from initial qualification and discovery through executive narrative development, action tracking, and closed-loop follow-up
Partner closely with Product, Engineering, Sales, and Customer Success to: surface high-signal customer feedback and translate it into actionable product insights and roadmap influence
Lead preparation for and participate in executive customer meetings: shaping the narrative, representing product commitments, and ensuring clarity on follow-up actions and accountability
What they're looking for
- Establish a deep, technical fluency in MongoDB's core product portfolio to: credibly represent product capabilities and limitations in customer conversations
- Define and track key success measures for the CPO's customer engagement: motion, including quarterly analysis of outcomes and areas for improvement
- Contribute to the development and scaling of best practices in customer: engagement across the organization, elevating the standard for how MongoDB partners with its most strategic accounts
- Leverage AI tools and data-driven insights to identify trends across customer: interactions, proactively surface risk or opportunity, and inform executive prioritization
