The opportunity
Our Fleet Management team is the core of Nuro’s vehicle operations and customer experience. We are the customer support specialists, autonomous vehicle technicians, and vehicle operators who test, maintain, and ensure the operational readiness of our fleet.
What you'll do
Vehicle Readiness & Maintenance: Execute daily and weekly preventive maintenance checks (PMs) and tasks to ensure maximum vehicle up-time.
System Diagnostics & Troubleshooting: Perform initial triage and resolution of routine hardware and software issues , and hand off technical issues out of scope. This includes diagnosing basic faults using technical documentation and standardized tools, and providing clear, detailed notes on issues that require escalation for further root-cause analysis.
Component-Level Work: Execute minor mechanical repairs, part replacements, and system retrofits/modifications on Nuro vehicles and robotics according to engineering specifications.
Operational Support: Support the transfer, setup, and extraction of autonomous vehicles and robots in operational zones.
Process Adherence & Documentation: Follow standardized operating procedures (SOPs) and complete detailed digital checklists/work orders daily , ensuring accurate reporting and proper escalation of complex issues.
Response & Safety: Respond to and professionally handle operational or roadside emergencies with composure, prioritizing safety and clear communication.
What they're looking for
- Collaboration: Work cross-functionally with Engineering, Software, and Field Operations teams to provide critical feedback on vehicle performance and maintenance processes.
- Workspace Management: Maintain a clean, highly organized, and safe technical work environment in compliance with all company and safety standards.
- Foundational Technical Experience: Proven experience (e.g., from an academic program, vocational training, or professional role) demonstrating basic technical/mechanical aptitude with vehicles, electronics, or complex machinery.
- Technical Troubleshooting Mindset: Enjoy solving problems that require learning and understanding hardware, software, and electronic dependencies.
