Customer Care Representative – German SpeakingActive

Lucid Motors
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The opportunity

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market.

What you'll do

  • Customer Support & Experience

  • Serve as the primary point of contact for inquiries via phone, email, chat,: and in‑person interactions at Lucid Studios.

  • Provide clear, accurate, and empathetic guidance on vehicle features,: charging, software updates, service appointments, and ownership questions.

  • Resolve issues efficiently while maintaining a luxury‑brand tone and experience.

  • Service Coordination

  • Schedule and manage service appointments with Service Centers and Mobile Service teams.

What they're looking for

  • Track service cases, follow up proactively, and ensure customers feel: informed and supported throughout the process.
  • Technical & Product Knowledge
  • Maintain a deep understanding of Lucid vehicles, software features, charging: infrastructure, and the EV ecosystem in Germany.
  • Customer Advocacy