Customer Care Representative – German SpeakingActive
The opportunity
At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market.
What you'll do
Customer Support & Experience
Serve as the primary point of contact for inquiries via phone, email, chat,: and in‑person interactions at Lucid Studios.
Provide clear, accurate, and empathetic guidance on vehicle features,: charging, software updates, service appointments, and ownership questions.
Resolve issues efficiently while maintaining a luxury‑brand tone and experience.
Service Coordination
Schedule and manage service appointments with Service Centers and Mobile Service teams.
What they're looking for
- Track service cases, follow up proactively, and ensure customers feel: informed and supported throughout the process.
- Technical & Product Knowledge
- Maintain a deep understanding of Lucid vehicles, software features, charging: infrastructure, and the EV ecosystem in Germany.
- Customer Advocacy
