Customer Care Specialist - Dutch Bilingual (Metro Manila Based)Active
The opportunity
At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence.
What you'll do
Answering incoming calls in Dutch.
Assisting customers with inquiries, issues, and product information.
Providing empathetic and effective solutions to ensure customer satisfaction.
Handle customer conversations across multiple complexity levels, including supporting escalations when needed.
Accurate documentation of customer interactions.
Collaborate with team members and stakeholders in English as required.
What they're looking for
- Respond to customer inquiries via email, chat, or other written channels in Dutch.
- Perform data entry and maintain accurate customer records.
- Handle administrative tasks related to customer support.
- Assist in the preparation of reports and tracking of customer interactions.
