The opportunity
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
What you'll do
Resolve customer tickets in Zendesk, mostly by email, such as helping a: designer get back into a locked account or sorting out who can view and edit a shared file
Troubleshoot technical issues across the Figma product suite, such as: figuring out why a prototype isn’t behaving as expected or why a customer’s AI tool won’t connect to Figma
Review AI-generated output and credit usage to make fair, consistent calls,: such as deciding whether a customer’s AI credit usage matches what they were charged and explaining the outcome clearly
Write clear bug reports and product feedback, such as documenting the steps: to reproduce an issue affecting several customers so Engineering can prioritize a fix
Facilitate calls with customers when email isn’t enough, such as: screen-sharing with an Org admin to walk them through their team’s setup
Stay current as our products evolve, such as joining a launch session with: Product Managers and Engineers, then turning what you learned into a guide or macro for the team
What they're looking for
- Work from our Bengaluru office during a schedule that aligns with US business hours
- + years in a customer support role, ideally at a SaaS company
- Hands-on experience with design tools like Figma, and regular use of AI tools in your work
- A knack for technical troubleshooting and explaining complex things simply
