The opportunity
At Toast, we're on a mission to empower the restaurant community with technology that helps them thrive. Our platform is designed to help restaurants take control, adapt, and focus on what they do best delivering great food and service.
What you'll do
Deliver exceptional customer experiences by resolving payroll, tax, and: product-related issues accurately, efficiently, and empathetically.
Support customers through payroll workflows including payroll processing,: employee setup, direct deposits, tax withholdings, payroll corrections, reporting, and year-end activities.
Assist restaurant operators in understanding payroll processes, tax-related: functionality, and product capabilities while ensuring a seamless customer experience.
Troubleshoot payroll calculations, tax filing issues, employee records,: earnings, deductions, benefits, and payroll configuration using internal systems and tools.
Communicate complex payroll and technical concepts clearly to customers with: varying levels of payroll knowledge.
Manage multiple customer interactions simultaneously while maintaining: accuracy, ownership, and attention to detail.
What they're looking for
- Collaborate closely with Payroll Operations, Tax Operations, and internal: support teams to resolve complex customer issues.
- Handle sensitive payroll and employee information with the highest level of: confidentiality and professionalism.
- Continuously expand your expertise in U.S. payroll regulations, tax concepts,: Toast Payroll functionality, and emerging product capabilities through ongoing learning and hands-on experience.
- Support process improvements, contribute to knowledge management, and help: create a seamless payroll support experience for our customers.
