Customer Care Specialist - (Non Voice)Active

HelloFresh
Apply now

The opportunity

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence.

What you'll do

  • You are the first point of contact for our customers in the live chat.

  • You respond to customer inquiries quickly, kindly, and with a: solution-oriented mindset – ensuring that our SLAs for response times and customer satisfaction are met.

  • You ensure smooth operational processes and assist customers with:

  • General inquiries

  • The switching process

  • Meter readings

What they're looking for

  • You find pragmatic and sustainable solutions for complex cases: working closely with our 2nd Level Support team.
  • You develop an understanding of the industry topics and products
  • You enjoy helping customers solve problems and explaining complex topics in a clear and simple way.
  • You have experience in customer service: ideally in live chat support.