The opportunity
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era.
What you'll do
Take end-to-end ownership of customer issues, including initial: troubleshooting, identification of root cause, and issue resolution.
Meet or exceed customer expectations on response quality, timeliness of: responses, and overall customer experience.
Provide well-thought-out and reliable direction, both in technical and: non-technical terms, to help customers integrate, deploy, and maintain Okta’s suite of products.
Serve as an internal and external point of contact on customer matters and: ensure customer issues are resolved as expediently as possible.
Collect information and document bugs with Engineering for product issues that are impacting customers.
Function as a subject matter expert within support for Okta’s suite of products
What they're looking for
- Contribute to and maintain repository of knowledge within support and promote: a culture of team knowledge share and collaboration within the directories product support group
- Stay up to date on emerging technologies, industry trends and best practices: around the most common directory solutions and Okta’s interlock with them
- Push creative thinking beyond the boundaries of existing industry-standard: practices to come up with process improvements and new ways to delight customers.
- Be a customer advocate for timely resolution of the problems reported,: understand the environment/network and impact on business
