The opportunity
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
What you'll do
Deliver a top tier customer experience over phones through creative: problem-solving and consistent probing, to craft accurate & timely outcomes for Toast Customers
Understand technology issues by asking questions, listening, asking follow-up: questions, taking detailed notes and providing accurate time estimates for next steps
Help set up and troubleshoot technology devices for customers
Communicate & collaborate effectively to our Toast customers, resolve complex: customer inquiries, and increase customer satisfaction.
Support the business by recommending process improvements to management toward advancing customer programs.
Collaborate and actively participate with internal team members in meetings: and 1:1 training to ensure we are all working together to provide a great customer experience.
What they're looking for
- + years of experience in a role responsible for customer satisfaction or 1+: year working in a customer support role providing technical troubleshooting and solving difficult problems
- Experience with root cause analysis; able to understand unique situations and: deliver solutions to these problems
- Proven track record of success navigating and troubleshooting technical: tools, for instance a Apple laptop and Android based software + Toast hardware
- Strong verbal/ written communication, organizational, and influencing skills