The opportunity
As a Customer Enablement Manager, you will help enterprise customers turn Asana into an effective way of working across their organization. You will own a portfolio of customers, providing a variety of enablement activities, including discovery, workflow consultation, strategic…
What you'll do
Trusted Advisory: Develop a deep understanding of Asana, customer business priorities, and how teams work today. Use discovery and product expertise to recommend workflows and enablement approaches that improve adoption, efficiency, and ways of working.
Strategic Enablement Initiatives: Independently manage time-bound customer engagements within your portfolio of customers, from discovery and planning through delivery and follow-through. Partner with CSMs and account teams to connect enablement activities to clear customer objectives and adoption outcomes.
Scaled Training: Facilitate workflow consultations, workshops, customer programs, and scalable learning experiences for audiences ranging from end users to champions and business leaders. Tailor the approach based on customer needs rather than relying on one-size-fits-all training.
Metrics/KRs: Use customer engagement, adoption, and efficacy signals to: assess whether enablement is creating meaningful behavior change. Adjust your approach based on data and contribute insights that help improve CEM programs and playbooks.
Customer partnerships: Identify opportunities to strengthen adoption, expand use cases, and address risks. Proactively share relevant customer insights and potential growth opportunities with CSMs and account teams.
Support workflow and AI transformation: Help customers adopt new ways of working, including AI-enabled workflows, by translating capabilities into practical use cases and behavior change across teams.
What they're looking for
- + years of experience in customer enablement, customer success, consulting,: implementation, learning and development, or a related customer-facing role, ideally within SaaS.
- Experience leading customer engagements that combine discovery, consultation,: facilitation, and enablement to drive adoption or behavior change.
- Strong project and portfolio management skills, with the ability to: independently manage multiple customer engagements, competing priorities, and stakeholders.
- Excellent facilitation and communication skills, with the ability to engage: audiences ranging from end users and champions to senior business stakeholders.
