The opportunity
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers.
What you'll do
Answer HR questions clients submit via chat, using our AI tool to research,: draft, and check responses, and own the accuracy of every answer you send.
Join client calls when a question needs a live conversation, and help clients: work through it with clear, practical guidance.
Build and update employee handbooks for clients across multiple states,: tailored to each client’s locations, headcount, and policy choices.
Deliver compliance projects, such as policy reviews, multi-state requirement: checks, and required notices and postings.
Take on new project types as the team expands beyond handbooks and: compliance, and help build the templates, playbooks, and processes that make them repeatable.
Recognize when a question needs more than a quick answer, whether that means: routing to another Gusto team or recommending the client consult legal counsel, and hand it off with the right context.
What they're looking for
- Document your work in our systems of record, and flag patterns in the: questions you see so we can improve our AI tool, client resources, and services.
- Test new tools and processes and share constructive feedback and suggestions.
- Step in to support our Gusto HR Partners team, who serve as fractional HR: consultants for a set book of business, when additional capacity is needed.
- Provide excellent customer service in every chat, call, and project.
