The opportunity
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
What you'll do
Manage the adoption journey for a portfolio of large, strategic customers,: aligning engagement with customer goals and success metrics
Use product data and customer insights to develop proactive engagement strategies that drive measurable value
Document engagement strategies through high-quality, bespoke enablement plans tailored to each customer
Share best practices, use cases, and product expertise to help teams unlock the full value of Figma
Build trusted relationships with stakeholders across roles and departments,: from individual contributors to senior leaders
Identify and empower internal champions who can advocate for Figma and drive: adoption within their organizations
What they're looking for
- Collaborate with Account Executives on account reviews, expansion: opportunities, renewal risk mitigation, and overall account strategy
- Deliver live and scalable training tailored to customer maturity and needs,: partnering cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success
- + years of experience in Technical Account Management, Technical Customer: Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
- Excellent communication skills, with the ability to connect with a wide range of customer personas
