The opportunity
Customer Experience Associate reports to Customer Experience Supervisor and will work directly with Natera’s internal and external, domestic and international customers consisting of medical professionals, patients, laboratory personnel, channel partners, supply chain personnel,…
What you'll do
Deals directly with internal and external customers via telephone and: electronic channels to obtain missing information needed for processing of submitted test samples based on assigned region. Necessary information includes: Patient contact and health information
Physician and Clinic information
Billing information or medical insurance information
Requested tests to be processed
Deals directly with internal and external customers via telephone and: electronic channels to: Communicate test status per protocol to respective customers
Resend and/or request the resending of issued test results
What they're looking for
- Schedule requests for mobile phlebotomy
- Support and/or triage respective customer technical issues
- Triage and/or schedule clinical inquiries to/for Genetic Counseling staff
- Supports Sales team processing the following account requests Account Set Up and changes
