Customer Experience Manager - Russian SpeakingActive€50K–€69K

Cloudflare
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The opportunity

The Customer Experience Manager leads the post-sale customer journey, managing everything from onboarding to long-term retention and contract renewals. Acting as both a trusted business advisor and a commercial owner of the account, you will build strategic relationships with…

What you'll do

  • Manage customer engagement across the entire customer lifecycle, from onboarding through renewal.

  • Be a Trusted Advisor to your customers by helping them adopt the Cloudflare: products and services to meet their needs and make them successful

  • Work with your account teams to plan and execute long term Success Plans with: our largest customers to facilitate retention and growth via product and new business unit expansion.

  • Maintain a deep understanding of our solutions and present to customers about: the most relevant features/functionality for their specific business needs.

  • Own or be an active participant in several customer touch points including:: Business Value Justification meetings, Business Reviews, and Renewal Meetings, with a track record of successful planning and execution of Executive Business Reviews.

  • Demonstrate how your customer engagement directly impacts revenue growth and: adoption of Cloudflare solutions and services.

What they're looking for

  • Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field sales.
  • Fluency in Russian
  • + years of industry experience, with experience in cloud security and/or performance industries preferred.
  • Bachelor's degree and/or other professional qualifications.
  • Direct experience in commercial sales, negotiation, and deal closure.
  • Strong understanding of or willingness to learn about computer networking and: “how the internet works,” with network security a plus.
  • Manage and prioritize competing portfolio demands, aligning internal: resources with the highest-impact commercial and retention goals
  • Expertise in SaaS retention and sales process and excellent knowledge of value driven sales.