Customer Success - DACHNew

ElevenLabs
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The opportunity

This is a builder's role, where you'll own both the technical depth and commercial outcomes for some of ElevenLabs' most exciting customers across the DACH region (Germany, Austria, Switzerland), sitting at the intersection of product, engineering, and revenue.

What you'll do

  • ElevenAgents enables businesses to deliver seamless and intelligent customer: experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

  • ElevenCreative empowers creators and marketers to generate and edit speech,: music, image, and video across 70+ languages.

  • ElevenAPI gives developers access to our leading AI audio foundational models.

  • High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

  • Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

  • AI first: We use AI to move faster with higher-quality results. We do this: across the whole company—from engineering to growth to operations.

What they're looking for

  • + years of Customer Success, Account Management or Technical Account: Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the DACH region
  • Proven experience of owning and managing a defined Book of Business
  • Fluent in German and English
  • Proven experience working across the DACH market. Knowledge of the landscape and cultural nuances
  • Familiarity and experience with building and deploying AI agents
  • Strong builder mindset: you thrive in ambiguity and being a pioneer, finding ways to innovate across a full region or market to drive revenue outcomes
  • Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
  • Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams