The opportunity
ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
What you'll do
Develop and own the site’s CI roadmap, ensuring that projects are executed on: and validated, with clear timelines and accountability.
Create visibility for Ops CI work across the organization: from the ops floor to the executive team- through a consistent cadence of reviews and change management.
Apply structured problem-solving methodologies (Lean, Six Sigma, or: equivalent) to diagnose root causes, design solutions, and implement changes that stick.
Set and track KPIs for CI project outcomes: cost savings, throughput and speed improvements, quality- and report on progress to senior leadership.
Partner with General Managers and functional leaders to identify and size: improvement opportunities, and ensure operational buy-in for change implementation.
Champion a culture of continuous improvement across ShipMonk: making problem-solving accessible and habitual at every level of the organization.
What they're looking for
- Design and deliver CI training and capability-building programs for operations leaders and frontline teams.
- Lead change management efforts for major CI initiatives, ensuring sustainable: adoption rather than one-time fixes.
- Serve as the primary interface between the CI function and the Process: Excellence (PE) team, ensuring CI project outcomes are reflected in updated process documentation and governance.
- Feed the PE team with real-world signals from the ops floor: highlighting where documented standards have drifted from practice, where gaps exist, and where new standards are needed.
