The opportunity
As a Customer Success Engineer at Algolia, you will play a key role in ensuring our customers adopt, implement, and scale our agentic, generative, search & discovery platform successfully. You’ll partner closely with customers to deliver high-quality technical onboarding,…
What you'll do
Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs
Scope, shape and present technical workshops to drive Algolia’s adoption
Advise Algolia’s customers on the best technical and industry practices: around search implementation and optimization
Work closely with your account’s Customer Success Manager to ensure the: customer’s long term health through a world-class support experience.
Work across the organisation and escalate as necessary for confirmation of solutions or other options.
Partner with Product Teams and Engineering to develop subject matter: expertise and serve as a product expert to your customers.
What they're looking for
- Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting.
- Proactively identify and work with the customer to resolve technical risks and bottlenecks.
- Provide guidance on how to optimise the use of their environment.
- + years experience in a customer-facing technical role (CSE, SE, SA, consultant), ideally in the SaaS space
