The opportunity
Crusoe is on a mission to accelerate the abundance of energy and intelligence . As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads.
What you'll do
Customer Relationship Management: Develop and maintain strong customer relationships, understanding their business needs and technical requirements.
Technical Guidance and Support: Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions.
Performance Monitoring and Reporting: Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment.
Industry and Technical Awareness: Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients.
Customer Training: Deliver training sessions and workshops to customers on the use and benefits of our products and services.
Issue Resolution: Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention.
What they're looking for
- Educational Background: Bachelor’s degree in Business, Engineering, or a related field.
- Professional Experience: Proven experience in customer success, technical account management, or a similar role in a technology-driven environment.
- Technical Proficiency: Understanding of computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms.
- Interpersonal Skills: strong interpersonal, communication, and presentation skills.
