The opportunity
Join Anthropic's Customer Success team in a high-impact role driving AI adoption across our Financial Services segment. As an Enterprise Customer Success Manager for FSI, you'll be the strategic partner and a trusted advisor to our most complex customers with a portfolio…
What you'll do
Build trusting, strategic relationships with key customer decision makers to: understand their business and objectives, identifying opportunities for optimization and expansion
Become an expert in Anthropic's products across API, Claude Code and Claude: for Enterprise, understanding the technical nuances and best practices for each to guide customers to the right solutions
Leverage your deep knowledge of the customer and their industry vertical to: proactively drive usage planning, understanding current and future consumption/adoption and how it creates realized value for the customer
Monitor usage patterns and identify optimization opportunities, proactively: addressing underutilization across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments
Serve as the customer's thought partner, enhancing their knowledge of Claude: products by socializing Anthropic's product roadmap, driving awareness on new products and engaging Product PMs
Document and quantify customer value realized through business outcomes, ROI,: and impact metrics to build compelling internal business cases for continued and expanded investment
What they're looking for
- Identify potential use cases and lines of business not currently onboarded,: partnering with customers and Sales to discover new applications for Claude across different departments, teams, and workflows
- Develop and execute change management strategies to drive end-user adoption: and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement
- Own the customer experience across their lifecycle: managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic
- Develop scalable engagement strategies and playbooks for your Industry: portfolio, balancing high-touch strategic accounts with efficient coverage models to maximize impact across all customers
