The opportunity
Ready to make a serious impact? Millions of people already rely on Calendly, and we’re still in the midst of exciting product growth — it’s a fantastic time to join us.
What you'll do
Manage a high-volume, diverse portfolio of 200+ accounts within the scaled: segment, balancing efficiency with personalized customer engagement.
Drive renewals as a core priority, using usage data and automation to: efficiently assess risk and likelihood to renew across a large book of business.
Understanding and navigating complex customer environments to uncover: expansion opportunities across multiple business units and stakeholders.
Deliver a consistent, scalable customer experience across a high-volume: portfolio by leveraging playbooks, automation, and data signals to proactively identify risk and expansion opportunities.
Collaborating cross-functionally with Sales, Product, and Support to elevate: the customer voice and influence product direction.
+ years of experience in Customer Success, Account Management, Renewals, or: Sales within a SaaS/PLG environment.
What they're looking for
- Proven track record of owning and driving renewals across a high-volume book: of business, with experience supporting customers who have multi-team or multi-product usage.
- Skilled in analyzing customer data to drive strategic outcomes and uncover: trends that inform proactive engagement.
- Confident with tools like Salesforce, Gainsight, DocuSign, and other CS: systems; dedicated to keeping internal systems up-to-date and accurate across a high-volume book of business.
- Able to work independently on most customer scenarios, collaborate: effectively with cross-functional teams, and contribute to team best practices and process improvements
